Q) Do I need an account to make a purchase?
Answer: Yes it highly recommended, since it has its own advantages, such as –
• You can make a purchase by only providing your email ID rather than filling necessary details, every time
• You can track the delivery status of your order(s)
• You can view the entire history of your past orders
Q) I forgot my login password. What do I do?
Answer: Please go to the login page and click on Forgot password. You will receive an email on your registered email id with instructions on creating a new password.
Placing an order
Q) How do I place an order at our websites?
Answer: Placing an order on our websites is very easy! As you browse through our website, you can put the items in your Shopping Cart by clicking on ‘Buy Now’. Log in with your email address and password, enter your shipping address and make the payment.
Q) How can I track the status of my order?
Answer: We have a “check your order status” icon on the home page. All you need to do is enter your order number and your email ID to track the progress of your order.
Please note: Once your order is shipped, it takes 24 hours for the tracking no. to start working and showing details
Q) Where do I find my order number?
Answer: The order number is sent to you on your registered email id and phone number once the order is successfully placed. Alternatively, you can also find the same under Order History in My Account section.
Q) What is My Account?
Answer: My Account is your one stop for all the information related to your past, current and future purchases on our websites. It holds information like order history, order status and shipping addresses.
Q) What is a shopping Cart?
Answer: You enter a shop, pick items, drop them in your shopping cart and proceed to the billing section to make the payment. On the website, there is a virtual shopping cart which holds all the items that you wish to purchase. You always have an option to review and delete items which you have selected from the shopping cart.
Q) Can I add items in the shopping cart and buy them at a later date?
Answer: We offer all our products at a very competitive price, we highly recommend that the product that you like, buy it immediately. Holding the product for a later date purchase is not possible.
Q) How safe is it to transact through credit/debit card or internet banking at our websites?
Answer: You can be assured that our payment partner website CCAvenue offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. You need not worry about your card/banking information because your bank will authorize the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue an authorization number and the electronic receipt would be generated.
Q) What are the payment options available on our websites?
Answer: We offer multiple modes of payment.
• Debit card – Visa/MasterCard/Maestro
• Credit Card – Visa/MasterCard and also American Express
• Internet Banking
• Cash Card
Q) Which debit cards are supported on our websites?
Answer: Our website supports Maestro, MasterCard and Visa cards.
Q ) How do I pay via cheque/DD/bank deposit?
You may send us a cheque on the below address and once it clears, your order will be placed and dispatched to you!
Send a payable in Mumbai Check to:
Name Nihar Luggage & Gifts
Address Factory Mohammedi Comp. 1st Flr, Gala No 4,
LBS Marg, Kurla(W),
Mumbai – 400070
You can also deposit it in any Dena bank across INDIA
Account Name : Nihar Luggage & Gifts.
Bank Name Dena Bank
Branch Address Gr Floor, Prem Kunj CHS, Sion West, Mumbai – 400022. Maharashtra
Bank A/c No 009613001015
IFSC Code BKDN0460096
MICR Code 400018047
Q) I made a purchase on our websites, how do I know if the order was placed successfully or not?
Answer: Once a successful purchase is made, we send you confirmation order details via email on your registered email ids
Q) What is the estimated delivery time?
Answer: We try and ensure that the ordered products are delivered to you as soon as possible. Our Average delivery time is 3-4 days. We deliver all our products within 7-10 business days. *
Q)Does our websites deliver outside India?
Answer: Yes! We ship all over the world.*
*Shipping charges apply for orders outside India.
* There may be restrictions on certain products to be sold outside India. Please check before placing the order.
Q) Is it possible to request for a change of delivery address at any point of time after the order has been placed?
Answer: Yes! If the product has not being shipped out, we will be able to change the address; however, if the product has been shipped out changing the address is not guaranteed, but contact our customer service team to see the possibility of redirecting the package.
Q) I have some suggestions with regards to your service. Where should I post it?
Answer: We welcome all suggestions and actively work on the feasible ones to serve you better. If you have some, please send them to us firstname.lastname@example.org
Q) How do I reach your customer support?
Answer: You may call us or Email us at : email@example.com